Shipping and Returns Policy

Turnaround time
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers
We may use the following carriers to deliver our orders:
USPS
UPS
FedEx
Fulfilled By Amazon

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item
Your item must be in its original unopened, unused condition to be returned, unless there is a manufacturer defect or otherwise authorized by Excel Performance Sciences customer service department. You must return the item within 30 days of your purchase.

1. Please email info@my-eps.com to request a refund and a return authorization number.

2. Mail your returned item to the addressed provided with the return authorization number.

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Refunds will generally be issued within 72 hours of the product being received by our returns department unless the company takes exception to the return based upon the condition of the product or the information you have provided.

We reserve the right to deny refunds for products not sold by Excel Performance Sciences or an authorized represented, if the products were not used for the purposes intended, or if the information provided by you is deemed by us to be erroneous, false or misleading.